Tugra

FAQ

Welcome to our Frequently Asked Questions (FAQ) page! Here you will find answers to some of the most common questions our customers have about our doors and windows.

FAQ

Frequently Asked Questions

Here you will find answers to some of the most common questions our customers have about our doors and windows.

We have compiled this list to help you make informed decisions and provide you with quick and easy access to the information you need. Our FAQ covers the following topics:

Our PVC windows and doors are designed for durability, energy efficiency, and style. Our windows come in various styles, including casement and sliding, with options for double or triple glazing to enhance insulation. They are available in multiple colors and finishes to match your home’s décor. Our PVC doors, including entry and patio styles, are crafted for strength and security, featuring robust locking systems and customizable designs. For more detailed specifications or personalized options, please contact us directly.

Ordering our PVC windows and doors is a straightforward and customer-friendly process. To get started, simply reach out to us through our website, phone, or visit our showroom. Our team will help you select the right products based on your needs and preferences.

Once you’ve made your selection, we’ll provide a detailed quote and project timeline. After confirming the order, our experts will visit your site to take precise measurements, ensuring a perfect fit. Production of your custom windows and doors will then commence, using high-quality materials and advanced technology.

The installation process for our PVC windows and doors is designed to be efficient and hassle-free. Once your custom windows and doors are ready, we will schedule a convenient installation date. Our professional installation team will arrive on time and handle the entire process with care and precision.

First, they will remove your old windows and doors, ensuring minimal disruption to your home. Next, they will carefully install the new PVC windows and doors, making sure they fit perfectly and are properly sealed for maximum energy efficiency. The team will also install any necessary hardware and make adjustments to ensure smooth operation.

After the installation is complete, our team will conduct a thorough inspection to ensure everything is installed correctly and meets our high standards. They will also clean up the work area, leaving your home as tidy as it was before the installation began.

Before leaving, our installers will walk you through the features of your new windows and doors and provide maintenance tips to keep them in optimal condition. If you have any questions or need further assistance, our customer support team is always available to help.

 

Our prices for PVC windows and doors are determined based on various factors including size, style, material, and customization options. We strive to offer competitive pricing while maintaining high quality in our products. For an accurate quote tailored to your specific needs, we recommend contacting us directly. Our team will provide a detailed estimate based on your requirements.

Regarding payment options, we offer several convenient methods to accommodate our customers. You can choose to pay via credit or debit card, bank transfer, or cash. We also provide flexible payment plans to make the process easier for you. If you have any questions about payment methods or need assistance with financing options, please feel free to reach out to us. Our customer support team is here to help and ensure a smooth transaction.

To keep your PVC windows and doors in excellent condition and ensure their longevity, regular maintenance is key. It’s a good idea to clean them periodically using a mild detergent and water. Be cautious with cleaners, avoiding anything abrasive or harsh that might damage the surface. For the glass, a glass cleaner will help keep it streak-free.

Regularly inspect the seals and weatherstripping to make sure they are in good condition and functioning properly. If you find any damage or wear, replacing these components will help maintain energy efficiency and prevent drafts. Additionally, lubricating moving parts such as hinges and locks with a silicone-based lubricant will keep them operating smoothly and prevent rust.

It’s also important to check for any signs of damage, such as cracks or warping, and address these issues promptly to avoid further damage. Handling your windows and doors gently and avoiding excessive force when operating them will help prevent damage to the frames or hardware.

We stand behind the quality of our PVC windows and doors with a comprehensive warranty. Our products come with a standard warranty period, which covers defects in material and workmanship. This warranty ensures that you can have peace of mind knowing that your investment is protected against any manufacturing issues.

In addition to the warranty, we offer dedicated customer support to assist you throughout the life of your windows and doors. If you encounter any issues or need assistance with repairs, our support team is here to help. You can reach out to us via phone, email, or through our website for prompt and effective support.

We also provide guidance on proper maintenance and care to help you get the most out of your products and extend their lifespan. Should you need any parts or services covered under warranty, our team will facilitate the process to ensure a smooth resolution.

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